
Related case study · MBH Bank
Three banks, one platform
After the 2023 merger, MBH Bank is unifying and accelerating its processes with Mendix.
Agentic AI – Mendix
We embed intelligent AI agents into Mendix-based applications that process information, prepare decisions and carry out process steps within defined boundaries.

01 /
AI agents can collect and process the enterprise information they need for their task. This can support document processing, knowledge search and the preparation of customer service.
02 /
We connect AI capabilities to existing applications and processes. Within its assigned scope, the AI agent can prepare a recommendation or trigger a business step through approved system connections.
03 /
We define which data the AI agent can access and which actions it may perform. For sensitive or high-impact steps, we design with human approval and auditable operation.

Our approach
We choose a task where AI can give employees meaningful support. In the Mendix-based solution, we design the AI agent's task, access and controls as part of the business process. We first test the reliability of its responses and actions in a limited pilot, and decide on the rollout based on the results.
How we work together
We select the process to support and the AI agent's specific task. We clarify data sources, permissions and required approvals.
We design the information processing and the permitted actions. We define how the agent works with the Mendix application and how human review takes place.
We build the pilot and examine the AI agent's behaviour in test scenarios. We check the correctness of results, error handling and permission limits.
We start using the AI agent within the approved scope. Based on operating experience, we refine the instructions, controls and further tasks.

Related case study · MBH Bank
After the 2023 merger, MBH Bank is unifying and accelerating its processes with Mendix.